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The Art And Science of Patient Experience

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Instructor

Dr. Abeer al subait

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Instructor

Mrs.AFAF ALMANSOOF

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Course Overview

Date: 30 August 2024 - 31 August 2024

Time: Friday : 1:00 - 9:00 PM  – Saturday: 8:00 AM - 4:30 PM 

Location Awfad Riyadh Hotel

By the end of the course participants will be able to:

  • .Categorize the core competencies for successful health care transformation.
  • Define the patient experience as a new health care paradigm.
  • Identify different types of patient experience.
  • Assess patient experience profile and situation.
  • Determine the proper patient experience measurement tool.
  • Initiate transformational projects.
  • Demonstrate different effective communication tools.
  • All healthcare providers
  • Physicians
  • Nurses
  • Quality and patient safty
  • Social workers
  • Patient services
  • All healthcare colleges students

Course Content

  • Day one: 30 August 2024

    • 1:00 PM - 1:15 PM: Registration

    • 1:15 - 2:15 PM : Current Knowledge Assessment - Ms.Afaf AlMansoof

    • 2:15- 3:15 PM: Health Care Transformation – Core Competencies - Ms.Afaf AlMansoof

    • 3:15 - 4:15 PM: Patient Experience as New Paradigm - Dr. Abeer Alsubait

    • 4:15 - 4:30 PM: Prayer and Coffee Break

    • 4:30 - 5:30 PM: Clinical and Functional Patient Experience - Dr. Abeer Alsubait

    • 5:30 - 6:30 PM: Physical and Emotional Patient Experience - Dr. Abeer Alsubait

    • 6:30 - 7:30 PM : Digital Patient Experience - Dr. Abeer Alsubait

    • 7:30 - 7:45 PM : Prayer and Coffee Break

    • 7:45: 8:45 PM : Staff Experience and Engagement - Ms.Afaf AlMansoof

    • 8:45 - 9:00 PM : Questions & Answers

  • Day Two: 31 August 2024

    • 8:00 - 8:15 AM: Registration

    • 8:15 - 9:15 AM: Physical and Emotional Journey Mapping - Dr. Abeer Alsubait

    • 9:15 - 10:15 AM: Patient Experience Measurement Tools and Situation Analysis - Ms.Afaf AlMansoof

    • 10:15 - 10:30 AM: Coffee Break

    • 10:30 - 12:00 PM: Transformation Project Planning - Ms.Afaf AlMansoof

    • 12:00 - 1:00 PM: Prayer and Coffee Break

    • 1:00 - 2:00 PM: Design Thinking - Dr. Abeer Alsubait

    • 2:00 - 3:00 PM : Medical Communication Methods - Ms.Afaf AlMansoof

    • 3:00 - 4:00 PM: Patient Centred Communication Methods - Ms.Afaf AlMansoof

    • 4:00 - 4:30 PM: Q&A and Certificates

Original price was: ر.س1,500.00.Current price is: ر.س1,200.00.
  • CME Hours 06:00:00
  • Lessons 21
  • Language English - Arabic
  • Skill Intermediate
  • Available Seats 30
  • Last Update September 24, 2024
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